Privacy Policy

Effective Date: March 13, 2025

Flying HIGH Inc. is committed to protecting the privacy of our clients, employees, supporters, and partners. This Privacy Policy outlines the types of information we collect, how we use it, and your choices regarding your information.

 

What Information Do We Collect?

We collect the following types of information to support our programs and services:

1. Identifiers: Name, email address, phone number, mailing address, and other contact details.
2. Demographic Information: Age, race, ethnicity, and gender (when voluntarily provided).
3. Employment Information: Profession, job status, income, and related data relevant to vocational training and job placement programs.
4. Program Participation Data: Information about your involvement in our programs, services, and events.
5. Communication Preferences: Your consent for receiving email, SMS, or phone communications.
6. Location Information: IP addresses or other geographic data collected through website interactions.

We do not collect sensitive information such as payment details, biometric data, or video/audio recordings unless required for a specific service and explicitly consented to by you.

 

How Do We Collect Information?

1. Directly From You:
   • During program intake, event registration, surveys, or when you contact us directly.
   • Through opt-in forms for email or SMS communications available at https://fhipdc.org/contact/.
2. Automatically Through Our Website:
   • Using cookies or other tracking tools to understand how you interact with our website and improve user experience.
3. From Third Parties:
   • Referral sources, funding partners, or job placement collaborations (only when authorized by you).

 

How Do We Use Your Information?

We use the information collected to:

• Provide and improve our programs and services, including vocational training and employment assistance.
• Communicate about upcoming appointments, events, and opportunities relevant to you.
• Send updates, newsletters, and fundraising campaigns (with your consent).
• Monitor participation in our programs and measure their impact.
• Respond to your inquiries and ensure a seamless user experience.

 

How Do We Disclose Information?

Flying HIGH Inc. does not sell or trade your personal information. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

We may share your information in the following circumstances:

1. With Service Providers:
   • Vendors assisting with program operations (e.g., scheduling software, grant reporting).
2. As Legally Required:
   • To comply with legal obligations, court orders, or requests from government agencies.
3. With Your Explicit Consent:
   • For example, sharing your contact information with employers or partner organizations involved in your job placement.

 

SMS Terms and Conditions

1. SMS Consent Communication:
   • The phone numbers collected during the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications:
   • Internal: Employee communication about schedules, appointments, or work-related updates.
   • External: Client updates about appointments, vocational training, or employment opportunities.
   • Example: “Hello, your appointment with Case Manager is at 3 PM on Thursday, January 30th. Reply STOP to opt out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service.”
3. Message Frequency:
   • Message frequency may vary based on the type of communication. You may receive up to 5 messages per day, depending on your engagement.
4. Potential Fees for SMS Messaging:
   • Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ if the message is sent domestically or internationally.
5. Opt-In Method:
   • You may opt in to receive SMS messages from Flying High, Inc. in the following way:
   • By submitting a website form where we have the following SMS consent:
     • By checking this box, you agree to receive conversational SMS text messages from Flying High, Inc. To opt-out at any time, reply STOP. For support, message HELP at any time or visit our Privacy Policy and Terms of Service at https://fhipdc.org/privacy-policy/. Message frequency may vary. Msg & data rates may apply.
6. Opt-Out Method:
   • You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
   • If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (330) 797-3995
   • Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures:
   • Message and data rates may apply.
   • You can opt out at any time by texting "STOP."
   • For assistance, reply with the word "HELP" or contact Flying High, Inc. directly at (330) 797-3995
   • Visit https://fhipdc.org/privacy-policy/ to see our privacy policy and our Terms and conditions.
   • Messaging frequency may vary.

Your Privacy Choices

You can:

• Opt out of communications at any time by following the unsubscribe instructions in emails or SMS messages.
• Request to review, correct, or delete your personal information by contacting us directly.

 

Your Security

We use industry-standard practices, including encryption and secure servers, to protect your information. However, no system is completely secure. We recommend using strong passwords and avoiding sharing them with others.

 

How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: info@flyinghighinc.org
• Phone: 330-797-3995
• Mail: Flying HIGH Inc., 6 W Federal St., Ste. 701, Youngstown, OH 44503