Case Manager

August 13, 2026/Olivia Cooke-Murphy

About the job

Description: Why Join the Flying HIGH, Inc Team as a Workforce Case Manager!

“Flying HIGH saved my life” – PDC GraduateCome Work where you can help make lives better every day!

  • See the gratitude of those achieving their goals and overcoming their barriers!
  • Get support and coaching from team members across departments!
  • Help others to see their potential and overcome obstacles.
  • Creativity valued and encouraged
  • Full time, with compressed workweek – Mon. thru Friday
  • 14 Paid Holidays from day one
  • 2 weeks paid vacation after 90 days
  • 40 hrs of sick time which accrues up to 80 hrs
  • Medical and supplemental benefits

Responsibilities

  • Engage participant in the interactive screening process to identify needs, barriers, and goals.
  • Develop effective Customized Employment Plans (CEPs) and/or Recovery to Work Plans (RTWs) to help job seekers overcome employment barriers and obtain the PDC’s BIG 4 or 5.
  • Conduct regular meetings with participants to provide support and motivation to assist them in moving forward throughout the progression of the CEP.
  • Place job seekers in appropriate employment pathway according to their aptitude.
  • Utilize all PDC employment pathways as needed to help job seekers develop needed technical and life skills to successfully obtain and maintain good-paying career employment (WTYF, Merit-based employment, Dual-employment, Direct employment).
  • Effectively place job seekers into PDC’s enrichment/educational workshops to prepare them for employment.
  • Effectively utilize financial support services to help job seekers overcome employment barriers.
  • Ensure that participants have successfully overcome initial barriers and are prepared to be placed into the employment pool.
  • Input all required information and client data into PDC’s case management system regularly and by due dates.
  • Will engage in community outreach to inform participants and partners of services provided by the PDC
  • Will be based at primary location with willingness to work out of alternate PDC offices (Youngstown/Salem/Warren)

Requirements

  • High School Diploma or equivalent; Associate degree or Bachelor’s degree in social work or related field or two years’ relevant work experience.
  • Demonstrate effective documentation and organizational skills.
  • Demonstrate the empathy necessary for working with diverse population (adults with history of SUD, criminal backgrounds)
  • Reliability and dependability essential
  • Valid Ohio Driver’s license and proof of insurance
  • Drug free workplace
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Olivia Cooke-Murphy

Olivia Cooke-Murphy is the Marketing and Development Manager at Flying HIGH Inc., where she leverages her expertise in communication and nonprofit leadership to drive the organization’s mission forward. Olivia holds a BA in Communication Studies with a Minor in Nonprofit Leadership from Youngstown State University and a Master of Public Administration from Ohio University's Voinovich School of Leadership and Public Affairs. With a passion for community impact, Olivia plays a key role in shaping the outreach and development strategies at Flying HIGH Inc.